2.3.2
Version declaration; B
A=Major update, e.g. newsyllabus or new course outline
B=Planned update, e.g.corrections and enhancements
C=Minor update, e.g. minorcorrections and cosmetic updates
Overview
Updated layout of slides and correction errors in some text.
Affected files
ITIL F.pptx
Correction errors on slide 33, 45, 61, 86, 114, 134 and 218
Updated slides and correction errors in text on page 33, 108 and 210
E-book
Updated slides and correction errors in text
Course package content
Instructions ITIL F 2.3.2 DK.pdf
| This document explaining the outline and schedule of this course.
|
Release notes ITIL Foundation DK 2.3.2.pdf
| Release notes for this version
|
ITIL F DK 2.3.2.pptx
| The teacher presentation.
|
ITIL F DK Opgaver v2.3.2 .pdf
| E-book courses - this document contains some extra scenario based exercises. The sample papers are the same as in the e-book but gives a more real-life test exam when printed.
Printed book courses – this exercises and sample papers are already in the student handbook and do not need to be printed.
|
ITIL_2011_Danish_Glossary.pdf
| Optional print for the students. Danish glossary that are in the syllabus for this course.
|
ITILF DK Opgaver v2.3.2 SVAR.pdf
| Answers to the exercises for the teacher.
|
ITIL_Foundation_Certificate_Syllabus_Danish.pdf
| Syllabus for ITIL Foundation certification.
|
Printed book course structure
The student book contains:
- PowerPoint pictures
- Text from ITIL core books
- Exercises
- Sample papers
- Rationales
- Syllabus
- Every section in the student book contains of a picture of the PowerPoint slide and describing text. Not all text according to syllabus is in the book, but at the end of each section there is a reference to the ITIL core books according to syllabus.
- The slide number on the picture matches the slide numbers in the teacher PowerPoint presentation.
- Exercises, sample papers, rationales and syllabus arelocated at the back of the book.
E-book course structure
The student book contains:
- PowerPoint pictures
- Text from ITIL core books
- Interactive exercises
- Interactive test exam questions with rationales after each chapter
- Complete Interactive test exam with rationales
- Syllabus
- Every section in the student book contains of a clickable picture of the PowerPoint slide and describing text. Not all text according to syllabus is in the book, but at the end of each section there is a reference to the ITIL core books according to syllabus.
- The slide number on the picture matches the slide numbers in the teacher PowerPoint presentation.
Optional: Scenario exercises and sample papers that can be printed as hand-outs.
Day one:
09:00 - Introduction to the course
09:30 - Service Management
10:30 - Pause
10:45 - Key Concepts
11:30 - Exercises ITIL, Lifecycle and Key concepts
12:00 - Lunch
13:00 - Service Strategy
14:00 - Exercises Service Strategy
14:30 - Pause
14:45 - Service Design ( to Supplier Management)
16:30 - Closure Day 1
Option: To save time the exercise test exam questions can be given as homework
Day two:
09:00 - Exercise ”Teach to others”
10:00 - Service Design
10:30 - Pause
10:45 - Service Design
11:30 - Exercise Service Design
12:00 - Lunch
13:00 - Service Transition
14:00 - Exercise Service Transition
14:30 - Pause
14:45 - Service Operation
16:00 - Exercise Service Operation
16:30 - Closure Day 1
Option: To save time the exercise test exam questions can be given as homework
Day Three:
09:00 - CSI
10:15 - Exercise CSI
10:45 - Pause
11:00 - Run-through ITIL Foundation
12:00 - Lunch
13:00 - Test Exam Sample Paper D
14:00 - Review test exam
15:00 - Exam ITIL Foundation