2.3.2
Version declaration; A.B.C.D
A=Major update, e.g. newsyllabus or new course outline
B=Planned update, e.g.corrections and enhancements
C=Minor update, e.g. minorcorrections and cosmetic updates
Overview
Sample Paper C Question 39, changed wording in question
Slide 99, Changed to correct levels of SLA
Slide 57-60, Changed order between Value and Utility/warranty
Slide 46, Answer 1 is no longer in Italics
Release and Deployment Management, added the terms; Release and Deployment in the student book
Affected files
ITIL F.pptx
Updated slide 46, 99 changed order 57-60
ITILF Student handbook
All under overview
ITILF Exercises and Sample Papers
Corrected errors in sample paper C question 39
E-book
All under overview
Course package content
Instructions ITIL F 2.3.2 Eng.pdf
| This document explaining the outline and schedule of this course.
|
Release notes ITIL Foundation 2.3.2.docx
| Release notes for this version
|
ITIL F 2.3.2.pptx
| The teacher presentation.
|
ITIL F Exercises and Sample papers v2.3.2 .pdf
| E-book courses - this document contains some extra scenario based exercises. The sample papers are the same as in the e-book but gives a more real-life test exam when printed.
Printed book courses – this exercises and sample papers are already in the student handbook and do not need to be printed.
|
ITIL Foundation generic concepts and definitions v2.3.2.pdf
| Optional print for the students. Concepts and definitions that are in the syllabus for this course.
|
ITIL F Exercises and Sample papers v2.3.2 ANSWERS .pdf
| Answers to the exercises for the teacher.
|
The_ITIL_Foundation_Certificate_Syllabus 5.5.pdf
| Syllabus for ITIL Foundation certification.
|
Printed book course structure
The student book contains:
- PowerPoint pictures
- Text from ITIL core books
- Exercises
- Sample papers
- Rationales
- Syllabus
- Every section in the student book contains of a picture of the PowerPoint slide and describing text. Not all text according to syllabus is in the book, but at the end of each section there is a reference to the ITIL core books according to syllabus.
- The slide number on the picture matches the slide numbers in the teacher PowerPoint presentation.
- Exercises, sample papers, rationales and syllabus arelocated at the back of the book.
E-book course structure
The student book contains:
- PowerPoint pictures
- Text from ITIL core books
- Interactive exercises
- Interactive test exam questions with rationales after each chapter
- Complete Interactive test exam with rationales
- Syllabus
- Every section in the student book contains of a clickable picture of the PowerPoint slide and describing text. Not all text according to syllabus is in the book, but at the end of each section there is a reference to the ITIL core books according to syllabus.
- The slide number on the picture matches the slide numbers in the teacher PowerPoint presentation.
Optional: Scenario exercises and sample papers that can be printed as hand-outs.
Day one:
09:00 - Introduction to the course
09:30 - Service Management
10:30 - Pause
10:45 - Key Concepts
11:30 - Exercises ITIL, Lifecycle and Key concepts
12:00 - Lunch
13:00 - Service Strategy
14:00 - Exercises Service Strategy
14:30 - Pause
14:45 - Service Design ( to Supplier Management)
16:30 - Closure Day 1
Option: To save time the exercise test exam questions can be given as homework
Day two:
09:00 - Exercise ”Teach to others”
10:00 - Service Design
10:30 - Pause
10:45 - Service Design
11:30 - Exercise Service Design
12:00 - Lunch
13:00 - Service Transition
14:00 - Exercise Service Transition
14:30 - Pause
14:45 - Service Operation
16:00 - Exercise Service Operation
16:30 - Closure Day 1
Option: To save time the exercise test exam questions can be given as homework
Day Three:
09:00 - CSI
10:15 - Exercise CSI
10:45 - Pause
11:00 - Run-through ITIL Foundation
12:00 - Lunch
13:00 - Test Exam Sample Paper D
14:00 - Review test exam
15:00 - Exam ITIL Foundation