2.2.1
Version declaration; A.B.C.D
A=Major update, e.g. newsyllabus or new course outline
B=Planned update, e.g.corrections and enhancements
C=Minor update, e.g. minorcorrections and cosmetic updates
Overview
New Axelos IP statements
New Sample papers v 2.1
Affected files
ITIL F.pptx
New Axelos IP statements
ITILF Student handbook
New Axelos IP statements
ITILF Exercices and Sample Papers
Updated to v2.1 on Sample papers C and D
ITILF Teacher session schedule
Correction of schedule with exercises and exam preps
E-book
New Axelos IP statements
Updated to v2.1 on Sample papers C and D
Course instructions
Course package content
Instructions ITIL F 2.2.1 Eng.pdf | This document explaining the outline and schedule of this course. |
Release notes ITIL Foundation 2.2.1.docx | Release notes for this version |
ITIL F 2.2.1.pptx | The teacher presentation. |
ITIL F Exercises and Sample papers v2.2.1 .pdf | E-book courses - this document contains some extra scenario based exercises. The sample papers are the same as in the e-book but gives a more real-life test exam when printed. Printed book courses – this exercises and sample papers are already in the student handbook and do not need to be printed. |
ITIL Foundation generic concepts and definitions v2.2.1.pdf | Optional print for the students. Concepts and definitions that are in the syllabus for this course. |
ITIL F Exercises and Sample papers v2.2.1 ANSWERS .pdf | Answers to the exercises for the teacher. |
The_ITIL_Foundation_Certificate_Syllabus 5.5.pdf | Syllabus for ITIL Foundation certification. |
Printed book course structureThe student book contains:
- PowerPoint pictures
- Text from ITIL core books
- Exercises
- Sample papers
- Rationales
- Syllabus
- Every section in the student book contains of a picture of the PowerPoint slide and describing text. Not all text according to syllabus is in the book, but at the end of each section there is a reference to the ITIL core books according to syllabus.
- The slide number on the picture matches the slide numbers in the teacher PowerPoint presentation.
- Exercises, sample papers, rationales and syllabus arelocated at the back of the book.
E-book course structureThe student book contains:
- PowerPoint pictures
- Text from ITIL core books
- Interactive exercises
- Interactive test exam questions with rationales after each chapter
- Complete Interactive test exam with rationales
- Syllabus
- Every section in the student book contains of a clickable picture of the PowerPoint slide and describing text. Not all text according to syllabus is in the book, but at the end of each section there is a reference to the ITIL core books according to syllabus.
- The slide number on the picture matches the slide numbers in the teacher PowerPoint presentation.
Optional: Scenario exercises and sample papers that can be printed as hand-outs.
Course schedule
Day one:
09:00 - Introduction to the course
09:30 - Service Management
10:30 - Pause
10:45 - Key Concepts
11:30 - Exercises ITIL, Lifecycle and Key concepts
12:00 - Lunch
13:00 - Service Strategy
14:00 - Exercises Service Strategy
14:30 - Pause
14:45 - Service Design ( to Supplier Management)
16:30 - Closure Day 1
Option: To save time the exercise test exam questions can be given as homework
Day two:
09:00 - Exercise ”Teach to others”
10:00 - Service Design
10:30 - Pause
10:45 - Service Design
11:30 - Exercise Service Design
12:00 - Lunch
13:00 - Service Transition
14:00 - Exercise Service Transition
14:30 - Pause
14:45 - Service Operation
16:00 - Exercise Service Operation
16:30 - Closure Day 1
Option: To save time the exercise test exam questions can be given as homework
Day Three:
09:00 - CSI
10:15 - Exercise CSI
10:45 - Pause
11:00 - Run-through ITIL Foundation
12:00 - Lunch
13:00 - Test Exam Sample Paper D
14:00 - Review test exam
15:00 - Exam ITIL Foundation